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The Tuesday Tip

from the BCW Sports Practice

Make sure you are not needed when you are not available

In today’s busy and fast-paced professional world, it is given that you must always “be available”. Whether it is to your members, your clients or your partners, they all expect that they can reach you whenever they need you. However, nobody can “be available” all the time – yet still, this is expected. So how…

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If you want to see changes in your organisation, focus first on your strategy and then on your structure

“We need a new structure”, “our re-structuring process has started”, “the task force is looking into changing the structure of our federation”. These phrases probably sound familiar to most people involved in the management of a sports organisation. Many sports federations have been through a so-called re-structuring process, which often includes lengthy discussions about how…

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Integrate your sport, your organisation and your products to enhance your brand

Any sport organisation getting into a branding or re-branding exercise has to first think very carefully about what the focus of the exercise should be to have the best impact. What should the brand be known for? What brand attributes will reach the largest possible audience? The attributes basically need to be derived from the…

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If you want to inspire your employees, start with the why

Managing a team is as exciting as it can be challenging. As a leader, you undoubtedly have a lot of tasks to deal with every day and finding ways to keep your employees motivated to do the work adds on a lot of pressure. What if you could find that one formula to make your…

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Ensure client satisfaction by setting expectations which you can exceed

In the first stages of a client relationship, we may be tempted to impress a client by promising exceptional performance and by overstating the amount of deliverables which they will receive. In our desire to impress from the get-go, we set ourselves up for failure by setting unrealistic expectations which in turn will lead to…

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To encourage new ideas, don’t overlook the old-fashioned suggestions box

Over time, organisations and working individuals typically become more efficient and effective in the roles and functions. As we learn from our experiences of what has worked in the past and what has not, it is normally the case that gradual improvement comes. That said, such a focus on improving day-to-day operational activities, ie. doing…

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Defuse objections before they are raised

When trying to persuade someone of our ideas or when going into a sales meeting, it is very likely that our ideas will be faced by some objections. More often than not, during a pitch, we tend to provide all the reasons to support our ideas but while doing this, we are also providing the…

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To understand another person, get their perspective, don’t take it

For anyone who wants to understand the mind of another person, the answer seems obvious: do your best to deliberately try to see things from the other person’s point of view, imagining that you were in his or her shoes. That is what we call doing some perspective-taking. Social psychological research has demonstrated many benefits…

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