If you want to develop a winning strategy, engage with your members first

Many sports organisations or sports cities/regions spend quite some time and resources in developing their own strategy. Despite their commitment to making it a success, only a few are satisfied with the results produced. Well, perhaps the way in which success is measured is not quite exhaustive. In general, people tend to focus on the…

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When taking part in a panel, speak first

Taking part in a panel or round table discussion is often seen as a safer option than the more stressful prospect of giving a lecture. Indeed, the idea of responding to questions as part of a group is much less nerve-wracking than having to be the sole focus of attention during a speech. However, being…

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To be more helpful, look for what’s different, not what’s similar

Understanding a client’s situation and specific needs is essential in establishing a relationship of trust. A client must sense that you are putting yourself in his shoes and, from there, considering how you can help. This can only be achieved if you define your client in terms of what makes him unique. Unfortunately, we naturally…

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Practice “power posing” to boost your confidence in no time

Your body language introduces you before you even speak. In that sense – as leaders – your self-confidence might as well be your best outfit! However, the situation you find yourself in can quickly become overwhelming, increase your stress levels and result in a loss of confidence. The solution? Power posing. In a study conducted…

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When interacting with a client, focus on acing last impressions

First impressions are often regarded as crucial in determining a customer’s general feel for the interaction. The truth, however, is that the end of a relationship with a customer is actually more important than its beginning. What they are left with at the end is what will endure in their minds. The same rule goes…

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Training might not be the solution to increase your staff’s performance

The benefits of staff training are increasingly being praised. Workshops, seminars, online courses, you name it – to each problem its solution and that solution usually involves investing time and money into your employee’s education. However, much too often, the initial optimism which these trainings give rise to is swept away by an ex-post difficulty…

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When negotiating, the best thing to say may be nothing at all

In the run-up to a negotiation, common practice usually consists of preparing arguments and an array of possible responses. In other words, we tend to enter a negotiation ready to speak… a lot. However, mastering the art of remaining silent maybe equally important, if not more. Moments of silence in a conversation naturally tend to…

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To convince an audience, tell what you know – and what you don’t know

When presenting to a small or large group of people you want to achieve something – persuade them, inspire them, motivate them, etc. Having this in mind is the basic premise of any presentation, and whatever your objective is, you will only succeed if you tick off two important boxes, which the audience will be…

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Plan the new year by identifying what you’re doing well

Looking ahead to the start of a new year, many managers are focusing on what they have to do better, what should be changed in the months to come, and which new thing to implement – either on a personal level or organisational level. While the beginning a new year provides a natural hook for…

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