To remain relevant, move from “administrator” to “consultant”

One of the main tasks of an organisation is to provide administrative support to its stakeholders and members. The problem is that administration alone does not encourage developing the organisation or improving its relations with stakeholders. As times are changing, organisations need to expand their services beyond just administration. So the question is: how can…

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When measuring progress, think carefully about what to measure

Measuring progress is an essential component of management.  As the saying goes; “If you can’t measure it, you can’t manage it.” It is crucial for any manager to know what the criteria for success are, and if he/she cannot measure how the organisation is performing, success becomes abstract. The important question, however, is what should…

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If you are to use an out-of-the-office reply, make it mean something!

In a previous Tuesday Tip, we looked at ways we could avoid setting up out-of-the-office automatic replies by making ourselves not needed when we were not available. However if not having one makes you too nervous – then have it, but make it mean something! Most of us usually use the very basic form of…

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Want to be persuasive? Toss your (old) PowerPoint slides!

Persuasion is of extraordinary importance in today’s world. But despite the critical role of persuasion, most people struggle to communicate, let alone inspire. Too often, they get lost in the organisational routine: text-heavy PowerPoint slides, facts and figures, and endless meetings. Even the most carefully researched and thoughtful efforts are regularly met with cynicism or…

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Make sure you are not needed when you are not available

In today’s busy and fast-paced professional world, it is given that you must always “be available”. Whether it is to your members, your clients or your partners, they all expect that they can reach you whenever they need you. However, nobody can “be available” all the time – yet still, this is expected. So how…

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Improve your presentations by using the handout test

Using presentation slides is a great way for sport managers to convey their messages in an attractive and visual way, but it also comes with dangers. When we are speaking alongside a PowerPoint presentation, we are asking the audience to do two things: 1) listen to us speaking; and 2) digest content on a screen.…

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Solve problems effectively by delaying the solution

In a fast-moving world, quick decisions are often seen as a criterion for good management, and the same is applied to problem solving. As a result, when faced with problems, many managers respond by going straight to attempting a solution. But often, the best initial action to take when faced with a problem is to take…

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When giving feedback, talk about yourself

Giving constructive feedback, whether to colleagues or clients, is difficult and can often be met with resistance. One way to overcome this is to make your feedback seem less like personal criticism, by focusing on your own experience when providing feedback. This way, the feedback will be less about what the other person did or…

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